Effective Date: 1/1/2025
Piqwell (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your information when you visit www.piqwell.com, use our services, or engage with our mobile and web platforms.
By using our website or services, you agree to the terms of this Privacy Policy.
🔍 1. Information We Collect
We collect information in three main ways:
a. Information You Provide Directly
When you use Piqwell, we may collect:
- Full name, email address, phone number, and demographic data
- Responses to our matching questionnaire (e.g., communication style, therapy goals)
- Health-related information you choose to share (subject to HIPAA compliance)
- Therapist selection preferences
- Billing and payment details (via secure third-party providers)
- Messages or interactions with therapists via the platform
b. Information We Collect Automatically
When you visit our site or use our platform, we automatically collect:
- IP address and geolocation
- Browser type, operating system, and device information
- Usage data (pages viewed, time spent, navigation patterns)
- Cookies and similar tracking technologies (with your consent where required)
c. Information from Third Parties
We may receive information about you from:
- Therapists you’ve engaged with on the platform
- Secure payment providers (for billing confirmation)
- Legal authorities or insurance partners (only with your consent or as required)
💡 2. How We Use Your Information
We use the information we collect to:
- Match you with therapists based on your preferences and needs
- Operate, maintain, and improve the Piqwell platform
- Communicate with you (account updates, confirmations, reminders)
- Provide customer support and respond to inquiries
- Conduct internal research, analytics, and quality assurance
- Comply with legal, regulatory, and professional obligations
We do not use your data for advertising purposes or sell it to third parties.
🤝 3. Sharing Your Information
We do not sell your personal information. We may share your data under the following circumstances:
- With your selected therapist, so they can provide appropriate care
- With third-party service providers, such as:
- Hosting platforms
- Secure payment processors
- Analytics providers (e.g., Google Analytics)
- When required by law, court order, or government regulation
- To protect our users or the public, including to detect, prevent, or address fraud, abuse, or safety risks
All third-party partners are required to maintain confidentiality and data security consistent with this policy.
🔐 4. How We Protect Your Data
We implement strong security practices, including:
- End-to-end encryption for data in transit
- HIPAA-compliant data storage and access protocols
- Role-based access controls
- Regular security audits and vulnerability monitoring
- SSL/TLS encryption for all platform traffic
Despite our efforts, no system can be 100% secure. You are responsible for protecting your login credentials and notifying us of any unauthorized access.
⚙️ 5. Your Choices and Controls
You have control over your personal information:
- Access & Correction: You can request access to your data or correct inaccuracies
- Delete Data: You can request account deletion or ask us to remove your information
- Opt-Out: You can opt out of non-essential emails or platform messages
- Cookies: You may disable cookies through your browser settings
- Consent Withdrawal: You can withdraw consent to data use at any time
To make requests, contact: referral@piqwell.com
🍪 6. Cookies and Tracking Technologies
We use cookies and tracking technologies to:
- Remember your preferences and login sessions
- Analyze traffic and usage patterns
- Improve site functionality
We do not use cookies for targeted advertising. You can manage or disable cookies via your browser settings.
👶 7. Children’s Privacy
Piqwell is not designed for children under the age of 13. We do not knowingly collect or store personal data from children without verified parental consent. If you believe your child has provided us information without consent, please contact us immediately.
🌎 8. International Users
If you access Piqwell from outside the United States, please be aware that your information may be transferred to and processed in the U.S. where data protection laws may differ. We apply the same standards of privacy and security to all users, regardless of location.
🔁 9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or services. When we do, we will update the “Effective Date” and post the revised version on this page. We encourage you to review it regularly.
📫 10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
📧 referral@piqwell.com
📍 Piqwell, 77 Sugar Creek Center Blvd, Suite 600, Sugar Land, Texas 77478